TERMS &
CONDITIONS
We can
only accept orders using the on-line shopping cart. If you wish to
use the cheque payment method, please either telephone, fax, email or
post us your order - your order will be accepted once the funds have
cleared - this method of payment will mean your order will not be
processed until your cheque has cleared.
If you
have a particular item that you wish to order for a specific date e.g.
birthday, please telephone or email before
ordering to make sure that item is in stock or if not when it should be
available.
Dorcas &
Mae Interiors & Textiles uses PAYPAL to process our debit and credit
cards on-line. Your card transaction is processed securely and
safely using SSL technology.
Alternatively you can purchase your goods via the telephone, fax, email
or by post supported by a cheque made payable to DORCAS & MAE
INTERIORS & TEXTILES and sent to the Company Head Office as
shown below.
Dorcas & Mae Interiors & Textiles
Please note we only
accept payment in POUNDS STERLING.
If you have any after sales queries or any accounting queries, please
email us at one of the following:
POSTAGE &
PACKING - UK MAINLAND DELIVERIES
(excluding Northern
Ireland, Scottish Isles, Channel Islands & Isle of
Wight)
Postage
and packing will be applied automatically to your on-line shopping cart
as part of the checkout process. The postage and packing cost is based
upon the weight of the total items purchased and is applicable to all
main land United Kingdom destinations.
All
our parcels are sent by
...
Royal Mail FIRST CLASS Postage - Next day delivery aim
IF YOU WISH YOUR PARCEL TO BE SENT
BY ANY OTHER METHOD, PLEASE CONTACT
US FOR THE ADDITIONAL POSTAGE PREMIUM PRICE.
Postage
and packing is based on the size or weight of your order.
PLEASE NOTE:
Our website will automatically calculate combined postage and insurance
costs for you (if applicable) - making it cheaper for those
multiple purchases.
POSTAGE &
PACKING - NON-UK & NON-UK MAINLAND DESTINATIONS
We are
happy to ship items ordered with a non-UK or Non-UK Mainland
destination, please contact us for a shipping estimate.
Please Note: Postal Insurance is shown
separately for your guidance only and is mandatory to protect against
any uncovered
loss or any damage - this is based upon the total
value of the items sent and not on the weight.
Providing all items on your order are in stock we aim
for next day delivery either Parcelforce 24 or
Parcelforce 48 depending upon the weight and size of the package
or to ship within
3 days of cleared funds
being received for your order (although it is normally
next day delivery - weekends permitting).
However during busy periods e.g. Christmas please allow the full
3 days.
PLEASE NOTE: We will
email you as soon as we have posted your order to advise you of the
delivery date.
Dorcas & Mae Interiors & Textiles keep an extensive stock and we make
every effort to deliver your order complete - however if stock is not
available part deliveries will be sent (unless otherwise instructed) and
you will be advised of any item which is out of stock. Delivery of
items which are out-of-stock may take from 6-8 weeks - as soon as any
out-of-stock items are available we will ship these to you.
Please note that out-of-stock delivery times are only an estimate and as
such we are unable to guarantee delivery times - we will however keep
you up-to-date on your order and it will be shipped as soon as we
ourselves receive it
If an ordered item is out of stock at Dorcas & Mae
Interiors & Textiles but in stock at the manufacturers we aim to deliver
within 14 days - we will of course advise you of this fact and the
delivery date as soon as we are able.
At Dorcas &
Mae Interiors & Textiles we are doing are bit to help the environment -
we utilise and recycle all packaging wherever possible. This means
that chances are your goods will not be contained in a nice brand new
box - however all the reusable packaging will be clean and fit for
re-using.
We hope you will continue this policy and re-use or recycle our
packaging.
RETURNS & REFUND POLICY
At Dorcas & Mae Interiors & Textiles we operate a no-quibble refund
guarantee as long as the following is observed.
The item must be returned within 14
days of receipt, unused, in good order and in its original
undamaged packaging. We will refund the money to you
(or exchange the item if you so wish),
minus the original postage and packing
charge.
Please telephone/email us for a returns form and send it with your item
to:
Dorcas
& Mae Interiors & Textiles
Please mark your
parcel 'RETURNS'
Parcels that are
returned remain the responsibility of the customer and unless they are
received by us a refund/exchange will not be given. We recommend
that you send any returned item by Recorded Mail and that you also
retain the Proof of Postage. All goods are returned at
your own expense.
If the item was
damaged upon arrival (i.e. damaged by the courier firm) or found to be
faulty upon receipt, please notify us within 5 days of receipt of goods
- a replacement item will be sent to you once the
faulty goods have been returned (or refund if you prefer) with no
charge for the new postage and packing - we will also arrange
collection/refund of postage (once the faulty goods
have been received) so that the faulty goods can be returned.
PRIVACY
POLICY
We do not receive or keep your credit/debit card details and do not
distribute your personal contact details to any third parties. We will
however add your email address to our database so that we can send
occasion product special offers and our monthly newsletter.
Should you
not wish to receive information from Dorcas & Mae
Interiors & Textiles please e-mail the following requesting your contact
details be deleted from our database.
We always obtain PROOF OF POSTAGE but should your item become lost in
the post, the responsibility for chasing for this item(s) will be yours
- a copy of the proof of posting will be forwarded upon request.
The company logo, text and images at www.dorcasandmaeinteriors.com
are the property of Dorcas & Mae
Interiors & Textiles.
All rights are reserved.
Any unauthorised broadcasting, copying or
use will constitute an infringement of the
copyright.