DELIVERY TIMES

Providing all items on your order are in stock we aim to ship within 3 days - weekends permitting (although it is usually next day delivery).  However during busy periods e.g. Christmas please allow the full 3 days.  

All our parcels are sent by Royal Mail RECORDED DELIVERY -  Next day delivery aim.

If you wish to have your sent by any other delivery method - please contact us for the additional premium price.

Dorcas & Mae Interiors & Textiles keep an extensive stock and we make every effort to deliver your order complete - however if stock is not available part deliveries will be sent (unless otherwise instructed) and you will be advised of any item which is out of stock.  Delivery of items which are out-of-stock may take from 6-8 weeks - as soon as any out-of-stock items are available we will ship these to you. 

Please note that out-of-stock delivery times are only an estimate and as such we are unable to guarantee delivery times - we will however keep you up-to-date on your order and it will be shipped as soon as we ourselves receive it

RETURNS & REFUND POLICY

At Dorcas & Mae Interiors & Textiles we operate a no-quibble refund guarantee as long as the following is observed.

The item must be returned within 14 days of receipt, unused, in good order and in its original undamaged packaging.  We will refund the money to you (or exchange the item if you so wish), minus the original postage and packing charge.

Please telephone/email us for a returns form and send it with your item to:

Dorcas & Mae Interiors & Textiles
Mount Pleasant Cottage

Rose Ash

SOUTH MOLTON

Devon

EX36 4RA

Please mark your parcel 'RETURNS'

Parcels that are returned remain the responsibility of the customer and unless they are received by us a refund/exchange will not be given.  We recommend that you send any returned item by Recorded Mail and that you also retain the Proof of Postage.  All goods are returned at your own expense.

If the item was damaged upon arrival (i.e. damaged by the courier firm) or found to be faulty upon receipt, please notify us within 5 days of receipt of goods - a replacement item will be sent to you once thef aulty goods have been returned (or refund if you prefer) with no charge for the new postage and packing - we will also arrange collection/refund of postage (upon receipt of returned faulty goods) so that the faulty goods can be returned.

ITEMS LOST IN THE POST

We always obtain PROOF OF POSTAGE but should your item become lost in the post, the responsibility for chasing for this item(s) will be yours - a copy of the proof of posting will be forwarded upon request.